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Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. What We Collect
We collect the following personal information when you interact with our website:

  • Full name

  • Email address

This information is provided voluntarily when you place an order, create an account, or contact us.

2. How We Use Your Information
We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiry

  • Provide customer support

  • Keep records required for business and tax purposes

3. How We Store and Protect Your Information
Your information is stored securely and only accessible to authorized personnel. We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure.

4. Sharing of Personal Information
We do not sell or rent your information to third parties. We may disclose your personal information if required by law or to protect our rights.

5. Your Rights
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us at the details provided below.

6. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

7. Contact Us
If you have any questions about this policy or how your personal information is handled, please contact us at:
Puzzling Times
puzzlingtimes@outlook.com.au
25 Beacon Drive, Langwarrin

1. Order Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.


2. Domestic Shipping Rates and Estimates
We offer flat-rate shipping within Australia. Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time: 3–12 business days.

 

3. International Shipping

We currently ship to select international countries. Shipping charges and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges.

 

4. How to Check Your Order Status

Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for the tracking information to become available.

 

5. Shipping to P.O. Boxes

We ship to P.O. boxes using Australia Post. If you’re using a courier service, please provide a physical address.

 

6. Refunds, Returns, and Exchanges

As all items are custom we do not accept returns, Refunds only applicable if proof of Damage during delivery
 

7. Contact Us

If you have any questions about your order or our shipping policy, feel free to contact us at puzzlingtimes@outlook.com.au

Your Destination for Stylish Gifts

0478 733 014

puzzlingtimes@outlook.com.au

Langwarrin VIC 3910, Australia

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